Privacy
Your information belongs to you.
Healthcare is personal. Protecting your information is an important part of providing safe, trusted care.
This page explains what information we collect, why we collect it and how we protect it.
At a glance
- We only collect information needed to provide your care.
- We never sell your personal information.
- Your information is stored securely.
- We only share information where necessary to provide your care or meet legal and professional obligations.
- You remain in control of your personal information.
Depending on the service you use, we may collect:
- Your name
- Date of birth
- Contact details
- Delivery address
- Consultation responses
- Medical information relevant to your care
- Order and payment information
- Communications with our team
- Technical information needed to operate Kara securely
Some of this information relates to your health and receives additional legal protection. We treat it with particular care.
Need help with your privacy?
If you have any questions about your personal information or how it's used, we're here to help.
We aim to respond within one working day during support hours.
Our commitment
Your privacy is part of your care.
We'll always aim to handle your personal information with care, respect and transparency. Because trust is built one interaction at a time.
Care that fits your life.