Contact us

We're here to help. Whether you have a question before, during or after your consultation, we're here to help. If we can't answer your question directly, we'll make sure it reaches the right person.

At a glance

support@kara24.co.uk

Response time

We aim to respond within one working day during support hours.

Support hours

Monday – Friday
9:00am – 6:00pm

Saturday
9:00am – 1:00pm

Sunday & Bank Holidays
Closed

Medical emergencies

Kara is not an emergency medical service.

If you or someone else needs urgent medical attention, call 999 immediately.

If you need urgent medical advice when Kara is unavailable, contact NHS 111 or your usual healthcare provider.

How we can help

We're happy to help with:

Your consultation
Your delivery
Payments and refunds
Your Kara account
General questions about our service

If your enquiry needs advice from one of our pharmacy partners or a pharmacist, we'll make sure it reaches the right team and keep you updated.

Medical questions

Every clinical decision made through Kara is reviewed by a qualified UK registered pharmacist.

If your question relates to your treatment or consultation, we'll work with the pharmacy responsible for your care so you receive the right advice.

Our pharmacy partner

Medication supplied through Kara is reviewed and dispensed by one of our trusted pharmacy partners.

Pharmacy: Wilberforce Pharmacy
GPhC Registration Number: 1110127
Address: 21 Story Street
Hull
HU1 3SA
United Kingdom
Superintendent Pharmacist: Anthony Onuchukwu

Our commitment

Healthcare is personal.

Whether you're contacting us with a question, feedback or a concern, you'll always be treated with care, respect and honesty.

If something has gone wrong, we'll do our best to make it right.

If you simply need guidance, we'll help you find the right next step.

Thank you for choosing Kara.

Care that fits your life.