Help with a concern
We're here to listen. If something hasn't gone as expected, we'd like to know. Every concern is taken seriously, and every complaint helps us improve the care and experience we provide.
At a glance
- Tell us what happened.
- We'll acknowledge your complaint.
- We'll investigate it fairly.
- We'll keep you updated.
- We'll explain the outcome.
If you'd like to make a complaint, please contact us.
Support
Where possible, include your name, contact details, a description of what happened, and your consultation or request reference (if available). Please avoid sending unnecessary sensitive medical information by email.
Still need help?
If you have any questions about making a complaint, we're here to help.
Our commitment
Healthcare is built on trust. If something hasn't gone as expected, we'll listen carefully, investigate fairly and do our best to put things right. Your feedback helps us continue improving Kara for everyone.
Care that fits your life.